Student Support Resources

Are services available to distance learning students? 

Yes! Dependent upon the degree program.

Services include the following: degree planning, schedule planning, and academic success skills assistance.

Online Programs: Request an appointment, email onlinesupport@txstate.edu or call (512) 245-6232

San Marcos Campus: Academic Advising Website (locate your college of study) to find contact information for your academic advising center)

Round Rock Campus: Round Rock Academic Advising Website

Are services available to distance learning students? 

Yes! Services include the following: study skills advancement, financial literacy, note-taking skills, goal setting, career readiness, and motivational assistance.

Online Programs: Request an appointment, email onlinesupport@txstate.edu or call (512) 245-6232

San Marcos and Round Rock Campuses: txstatecafe@txstate.edu; Academic Coaching Website

Are services available to online students? 

Yes! Services include the following: Undergraduate and Graduate catalogs regarding academic programs, curriculum, majors, minors, certifications, courses

Undergraduate Catalog

Graduate Catalog

Services include the following: application assistance, New Student Orientation directions and questions, funding assistance, next-step assistance for new graduate admissions

San Marcos and Round Rock Campuses: gradcollege@txstate.edu; Graduate College Website

Services include the following: research assistance, course material assistance, research consultation, writing and citation assistance, accessibility assistance, 3D printing, and media creation assistance.

San Marcos Campus: library@txstate.edu; Alkek Library Website

Round Rock Campus: rrclibrary@txstate.edu; Round Rock Library Website

Services include the following: paper review and feedback, tutoring services regarding editing skills, organizational writing skills, research

San Marcos and Round Rock Campuses: Writing Lab Website

Services include the following: class schedule error assistance, degree verification, course auditing, transcript requests

San Marcos and Round Rock Campuses: registrar@txstate.edu; University Registrar Website

Services include the following: walk-in tutoring, scheduled tutoring, Online Writing Lab, Supplemental Instruction, online resources

San Marcos Campus: SLAC Website

Round Rock Campus: RR SLAC Website

Distance learners can utilize the testing centers, but they must come in person to the centers.

Services include the following: test administration, proctoring, Academic Testing for Students with Disabilities

San Marcos Campus: testingcenter@txstate.edu or atsd@txstate.edu or proctor@txstate.edu; San Marcos Testing Center Website

Round Rock Campus: rrc-testing@txstate.edu; Round Rock Testing Center Website

Services include the following: textbook purchasing, course materials purchasing, selling textbooks, textbook rental, price matching

San Marcos and Round Rock Campuses: txstate@bkstr.com; Bookstore Website

Services include the following: in-house and traveling writing workshops, specialized writing tutoring in-person and online, thesis & dissertation assistance

San Marcos and Round Rock Campuses: University Writing Center Website

Services include the following: financial education workshops, financial coaching, financial literacy training, tracking student loan information

San Marcos and Round Rock Campuses: financialaid@txstate.edu; Bobcat Gold Website

Services include the following: scholarship information, financial loan information, parent aid, financial counseling

San Marcos and Round Rock Campuses: financialaid@txstate.edu; Financial Aid Website

Services include the following: tuition payment, fee assessments, refund information

San Marcos and Round Rock Campuses: cashiers@txstate.edu; SBS Website

Services include the following: legal counsel, limited scope representation, and practical legal education on a variety of legal subjects including immigration.

San Marcos and Round Rock Campuses: legalhelp@txstate.edu; Attorney for Students Website

Services include the following: Canvas assistance, hardware and software troubleshooting, on-campus computer labs, BobcatMail assistance, NetID assistance, Microsoft 365 assistance, Windows and McAfee Anti-Virus assistance, other technology operating systems assistance.

San Marcos and Round Rock Campuses: itac@txstate.edu; ITAC Website

Services include the following: connection to professional, personal, and educational resources, connection to organizations on campus.

San Marcos Campus: veteransaffairs@txstate.edu; Office of Veterans Affairs Website

Services include the following: military-connected assistance with transitioning to college, campus engagement, community engagement

San Marcos Campus: excellence@txstate.edu

Services include the following: resume writing assistance, graduate school assistance, campus job assistance, mock interviews, internship and post-graduate fairs, career counseling

San Marcos and Round Rock Campuses: careerservices@txstate.edu; Career Services Website

Services include the following: job search assistance, career interest assistance, connection with employers, exploration of graduate school options, career event updates

San Marcos and Round Rock Campuses: Jobs4Cats Website

Services include the following: registration of disability with the university, classroom and examination accommodations, housing accommodations, assistive equipment and technology provision, disability awareness and advocacy.

San Marcos and Round Rock Campuses: ods@txstate.edu; ODS Website

*Available for students who can come directly to the San Marcos campus.

Services include the following: on-campus food pantry, assistance with food insecurity

San Marcos Campus:  bobcatbounty@txstate.edu; Bobcat Bounty Website

*Available for on-campus and the San Marcos/Round Rock areas

Services include the following: a free mobile app that creates a virtual safety network of friends and family; notifies UPD and "guardians" if safety may be compromised

App Link: Bobcat Guardian App

*Available for students who can come directly to campus and who also pay a student service fee

Services include the following: mental health screening, mental wellness videos, self-help resources, short-term individual or group counseling, and assistance with stress/anxiety/depression among other personal mental health needs.

San Marcos Campus: counselingcenter@txstate.edu; Counseling Center Website

Round Rock Campus: counselingcenter@txstate.edu; Counseling Center Website

Services include the following: information and contacts for mental health services, suicide prevention services, domestic violence/sexual assault hotline services, LGBTQ+ support services, military crisis hotline services

San Marcos and Round Rock Campuses: Crisis Information Website

Services Include the following: self-assistance tools, resources, and support systems for mental health needs

San Marcos and Round Rock Campuses: Therapy Assistance Online Webpage; Phone Apps Webpage; Crisis and Suicide Prevention Website

Services include the following: Title IX compliance, sexual misconduct reporting, sexual misconduct allegation process and decisions, prevention effort training, frequently asked questions for sexual misconduct-related needs

San Marcos and Round Rock Campuses: titleix@txstate.edu; Title IX Website

Services include the following: hiring assistance for international students, document assistance, DSO appointments, events, immigration process assistance

San Marcos and Round Rock Campuses: international@txstate.edu; International Student And Scholar Services Website

Services include the following: provides assistance to support and retain all Texas State students, helps connect students to the institution's resources, provides assistance to underrepresented students

San Marcos and Round Rock Campuses: dosoffice@txstate.edu; RMP Website

Services include the following: service learning opportunities, connection with student organizations, Bobcat involvement, risk management, and food safety training for student leaders.

San Marcos Campus: getinvolved@txstate.edu; Student Involvement Website

The Texas State Academic Honor Code applies to all Texas State students, including correspondence students. The Honor Code serves as an affirmation that the University demands the highest standard of integrity in all actions related to the academic community. As stated in the Texas State Student Handbook, Violation of the Honor Code includes, but is not limited to, cheating on an examination or other academic work, plagiarism, collusion, and the abuse of resource materials.

ID Services provides enrolled Texas State students with the Texas State BobcatCard, which is the university’s official identification card. Current semester-paid students can obtain a first-time BobcatCard by visiting ID Services in LBJ Student Center, Room 2-9.1, in San Marcos  A government-issued photo identification is required to obtain a first-time BobcatCard. Distance education students who are not able to come to the Texas State campus in San Marcos or Round Rock may obtain a paper, temporary ID card, to expire at the end of the semester in which they are enrolled, by contacting ID Services at 512.245.2297 or idservices@txstate.edu.

Texas State has written policies and procedures for protecting the privacy of all students enrolled in all courses and programs, including distance education. These policies formally incorporate the Family Educational Rights and Privacy Act (FERPA) and applicable laws and regulations.  University policies include:

Access to Student Records Pursuant to the Family Educational Rights and Privacy Act of 1974 

Appropriate Use of Information Resources

Information Resources Identity and Access Management

Security of Texas State Information Resources

Texas State provides a notice regarding the privacy rights of students as well as information on how data is collected on its website. See complete explanations on the following:

Privacy Rights Notice

Privacy Statement (information gathering and dissemination)

Note: Texas State does not actively share personal information gathered from distance education and/or resident students. However, in some cases, the university may be compelled by Open Records law to release information.