Enhance your customer service skills and gain a competitive edge with this self-paced, 10-hour micro-credential course. Learn to define customer service, understand its impact on business success, and develop strategies for handling customer interactions with professionalism and confidence.
Customer Service Micro-Credential
Course Cost
The total cost of the course is $189
Duration
Complete the course in 10 hours.
Start Date
There is no start date, this course is self paced!
Micro- Credential
Recieve a micro-credential upon completion.
About the Course
This course dives into the core of business success by unraveling the essence of customer service. In this course, you’ll learn to define the concept and appreciate the significance of customer service upon business success, which influences both internal and external customers. We will also examine the impact that globalization has upon customer service strategies and practices in the global business environment. Through real-world case studies and interactive exercises, you will explore how cultural differences shape customer expectations and communication styles. Additionally, this course will equip you with essential problem-solving techniques and best practices for handling customer interactions with professionalism and efficiency. By the end, you will have the skills to implement customer service strategies that enhance business reputation, foster loyalty, and drive long-term success.
Elevate Your Customer Service Skills!
Enroll anytime in our self-paced, 10-hour micro-credential course for just $189 and master the fundamentals of exceptional customer service. Learn how to enhance customer interactions, build loyalty, and develop strategies that drive business success.
LEARNING OBJECTIVES
- 1. Clearly articulate the concept of customer service and explain its crucial role in achieving business success, emphasizing its influence on both internal and external customers.
- 2. Evaluate how exceptional customer service contributes to positive business outcomes, including customer retention, satisfaction, and overall company reputation.
- 3. Identify and formulate effective customer service strategies tailored to meet the needs and expectations of diverse customer groups, enhancing overall customer experience.
- 4. Examine how globalization affects customer service practices and strategies and understand how to adapt customer service approaches in a global business environment.
- 5. Apply best practices in customer service to real-world scenarios, demonstrating the ability to handle various customer interactions professionally and effectively across different cultures and markets.
QUESTIONS?
For more information, contact:
Phone Number: 800-259-5562
Email: info@pmimd.com